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Tip from a proHVAC

Heat wave week: 14 no-cool calls in two days and what I keep telling new techs

Asked by hec_does_ac · Aug 22

So this one time in AC... ok it's this week, not one time lol. 14 no-cool calls Monday and Tuesday between Cherry Hill and Washington Township. Half were dirty filters and clogged condensate lines, a couple capacitors, one frozen coil the homeowner "fixed" by turning the thermostat down to 60. What I keep telling my new guys on ride-alongs... check airflow before you even think about the charge. Check the condensate before you blame the unit. Drink water in the truck between every call, not when you're already dizzy. And if the attic is an oven, do the attic part first thing in the morning and come down for air often. Nobody gets a medal for passing out over an air handler. What are you guys seeing this week?

2 replies

Kash_sing
HVAC contractor, owner · 25 years · Middlesex County, NJ
Mentor

Same here in Middlesex. What I'd add for the new techs: - Write down what you found, even on the easy calls; patterns show up - Don't promise same-day on a part you don't have on the truck - Heat-wave callbacks cost more than the calls did

5 helpful · Aug 23
HE
hec_does_ac
HVAC Service Lead · 15 years · Camden County, NJ
Mentor

Kash with the callbacks lol. he's right though... the heat wave callback is the one that eats your saturday

2 helpful · Aug 24
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